Refund Policy

We want you to be sure myTruckOS is right for you before you commit, so there's a free trial and a money-back window on your first payment. Payments go through Paddle, our reseller and merchant of record, and Paddle sends any refund back to the card you paid with.

14-day money-back guarantee

If you subscribe to a paid plan for the first time and it isn't what you needed, email support@mytruckos.com within 14 days of that first payment and we'll refund it in full, no questions asked. In the first 14 days, Settings → Plan & usage also has a Cancel & refund button that does it for you: it refunds your first payment in full and ends the subscription straight away. The guarantee applies once per company.

Renewals

• You can cancel a subscription at any time. It stays active until the end of the period you've paid for, then stops.
• Renewal payments are not refundable once the new period has started, and we don't give partial refunds for unused days. If you were charged for a renewal you didn't mean to keep, contact us within 7 days of the charge and we'll review it.
• Upgrading takes effect immediately, and you pay the prorated difference for the rest of the current period.
• Downgrading (to a smaller plan, or from yearly to monthly) takes effect at your next renewal, so you keep what you've paid for until then; the difference isn't refunded for the current period.

Extra AI parses

Top-up parses can be refunded within 14 days of purchase if none of them have been used. Once a top-up has been used, the used portion isn't refundable.

Mistakes and billing problems

If we charged you twice, charged the wrong amount, or a paid feature didn't work because of a fault on our side, tell us and we'll put it right, including a refund where it's owed, whatever the time windows above.

How to ask, and how long it takes

Email support@mytruckos.com from the address on your account with your company name and, if you have it, the Paddle receipt number. We reply within 2 business days. Approved refunds are issued by Paddle to your original payment method and usually appear within 5–10 business days, depending on your bank. You can also request a refund directly from Paddle through the link in your receipt email.

Free trial

The free trial is free — there's nothing to refund, and no card is needed to start it.

Your rights under the law

Nothing here limits any refund or cancellation right you have under the law where you live. See also our Terms of Service.